Refund Policy

1. INTRODUCTION

1.1 Purpose of This Policy

This Refund Policy (the "Policy") outlines the terms and conditions under which Jason Technologies provides refunds for transactions conducted through our products and services, including AchiPay and PayYigi. We are committed to transparency, fairness, and full compliance with applicable laws and regulations in every jurisdiction in which we operate.

1.2 Scope

This Policy applies to all users of Jason Technologies' products and services, including:

• AchiPay — WhatsApp-based payment platform
• PayYigi — Crypto-to-cash conversion platform
• Any other products or services offered by Jason Technologies

1.3 Regulatory Framework

This Policy is designed to comply with:

Nigeria:

• Federal Competition and Consumer Protection Act (FCCPA) 2018 — which guarantees consumers the right to refunds where goods or services are defective, unsafe, unsuitable for purpose, or not as described
• Central Bank of Nigeria (CBN) Guidelines — including the 48-hour refund requirement for failed electronic transactions
• Nigeria Data Protection Act (NDPA) 2023 — governing the handling of personal data in refund processing

United Kingdom:

• Consumer Rights Act 2015 — which requires refunds for digital content to be given without undue delay and within 14 days of agreeing the consumer is entitled

1.4 Acceptance

By using any Jason Technologies product or service, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. If you do not agree, you must not use our services.

2. REFUND ELIGIBILITY

2.1 When Refunds Are Available

You are entitled to a refund in the following circumstances:

Scenario	Description	Refund Entitlement	Timeframe
Failed Transaction	The transaction fails due to a technical issue on our platform or with our payment partners	Full refund of the transaction amount	Within 48 hours
Duplicate Transaction	You are charged twice for the same transaction due to a system error	Full refund of the duplicate amount	Within 48 hours
Service Not Rendered	You paid for a service that was not delivered as agreed	Full refund of the payment	Within 14 days of agreement
System Error	The transaction fails due to a system error on our platform	Full refund of the transaction amount	Within 48 hours
Airtime/Data Failure	Airtime or data purchase fails after your account is debited	Full refund	Within 30 seconds (where applicable)

2.2 When Refunds Are Not Available

Refunds are not available in the following circumstances:

Scenario	Reason
Completed Transactions	The transaction was successfully completed and the recipient received the funds
User Error	You provided incorrect recipient details and the transfer was completed
Change of Mind	You changed your mind after the transaction was completed
Third-Party Delays	Delays caused by banks, payment partners, or mobile network operators
Fraudulent Activity	You are found to have engaged in fraudulent or illegal activity
Violation of Terms	You violated our Terms of Service

2.3 Important Note on "No Refund" Policies

Under Nigerian law, policies that deny refunds when a service is not rendered breach statutory consumer rights. The FCCPA guarantees consumers the right to a full refund where services are not rendered as agreed. This Policy is designed to fully comply with these legal requirements.

3. REFUND PROCESSING TIMEFRAMES

3.1 Regulatory Requirements

Jurisdiction	Requirement	Reference
Nigeria (CBN)	Failed electronic transactions must be refunded within 48 hours	CBN Guidelines
Nigeria (CBN/NCC)	Failed airtime/data purchases must be reversed within 30 seconds	CBN/NCC Guidelines
Nigeria (FCCPA)	Consumers are entitled to refunds for unfulfilled services	FCCPA 2018
UK (Consumer Rights Act)	Refunds must be given without undue delay and within 14 days	Consumer Rights Act 2015

3.2 AchiPay Refund Timeframes

Type of Refund	Timeframe	Regulatory Basis
Failed Transaction	Within 48 hours	CBN 48-hour rule
Unauthorised Transaction	Within 14 days of verification	UK Consumer Rights Act 2015
Disputed Transaction	Within 14 days of resolution	UK Consumer Rights Act 2015
Duplicate Payment	Within 48 hours	AchiPay Policy

3.3 PayYigi Refund Timeframes

Type of Refund	Timeframe	Regulatory Basis
Failed Crypto Conversion	Within 48 hours	CBN 48-hour rule
Failed Payout	Within 48 hours	CBN 48-hour rule
Duplicate Transaction	Within 48 hours	PayYigi Policy

3.4 Banking Delays

Please note:

• Once we initiate a refund, your bank may take additional time to process it
• Refunds typically appear in your account within 3 to 10 working days
• International refunds may take longer depending on the banks involved
• We are not responsible for delays caused by third-party banks or payment partners

4. HOW TO REQUEST A REFUND

4.1 Contact Methods

To request a refund, contact us through any of the following channels:

Product	Contact Method	Details
AchiPay	Email	help@achipay.com
PayYigi	Email	support@payyigi.com
PayYigi	Website	payyigi.com/support
Jason Technologies	Email	info@jasontechnologies.net

4.2 Information Required

When requesting a refund, please provide:

Information	Required?	Notes
Full Name	Yes	As registered on our platform
Registered Phone Number	Yes	The number used for the transaction
Transaction ID	Yes	If available
Transaction Date and Time	Yes	Date and time of the original transaction
Transaction Amount	Yes	The amount you are requesting a refund for
Reason for Refund Request	Yes	Clear explanation of why you are requesting a refund
Supporting Documentation	Recommended	Screenshots, bank statements, or any evidence

4.3 Timeline for Response

Step	Timeframe
Acknowledgment of Receipt	Within 24 hours
Investigation and Response	Within 5 business days
Complex Cases	Additional time may be required; you will be kept informed

4.4 Escalation

If you are unsatisfied with our response, you may escalate your complaint to:

In Nigeria:

Federal Competition and Consumer Protection Commission (FCCPC) — www.fccpc.gov.ng
Central Bank of Nigeria (CBN) — www.cbn.gov.ng

In the UK:

Financial Ombudsman Service — www.financial-ombudsman.org.uk

5. REFUND METHOD

5.1 Original Payment Method

Refunds will be issued using the same means of payment as you used to make the original transaction:

Original Payment Method	Refund Method
Bank Transfer	Refund to the same bank account
Card Payment	Refund to the same card
Wallet Balance	Refund to your AchiPay/PayYigi wallet
Crypto Payment	Refund in the same cryptocurrency

5.2 Exceptions

We may use a different refund method only if:

• You expressly agree to the alternative method
• The original payment method is no longer available
• The original payment method cannot accept refunds

5.3 Currency

Refunds will be issued in the same currency as the original transaction. Currency conversion fees may apply if your bank converts the refund to a different currency.

6. FEES AND DEDUCTIONS

6.1 Transaction Fees

Scenario	Fee Treatment
Refund Due to System Error	Full refund including service fees
Refund Due to User Error	Service fees may not be refundable
Refund Due to Unauthorised Transaction	Full refund including service fees

6.2 Currency Conversion Fees

• Currency conversion fees incurred during the original transaction may not be refundable
• You may incur currency conversion fees on the refund amount if your bank converts the refund
• We are not responsible for currency conversion fees imposed by your bank

6.3 Third-Party Fees

• We are not responsible for fees charged by your bank or payment provider
• You are responsible for any fees imposed by third parties in connection with the refund
• Payment processing fees charged by our payment partners may not be refundable

6.4 Deductions

In certain circumstances, refunds may be reduced by:

• A deduction for use, to take account of the use you have had of the service
• Outstanding fees or liabilities owed to Jason Technologies

7. DISPUTE RESOLUTION

7.1 Internal Resolution

Step	Action
1	Submit your refund request to the relevant product team
2	Our compliance team will review your request
3	You will be notified of the outcome of our investigation
4	If approved, the refund will be processed within the applicable timeframe

7.2 External Resolution

If you are not satisfied with our decision, you may:

Jurisdiction	Authority	Contact
Nigeria	Federal Competition and Consumer Protection Commission (FCCPC)	www.fccpc.gov.ng
Nigeria	Central Bank of Nigeria (CBN)	www.cbn.gov.ng
UK	Financial Ombudsman Service	www.financial-ombudsman.org.uk

7.3 Governing Law

Refund disputes shall be governed by the laws of:

• Nigeria — for transactions involving Nigerian users
• England and Wales — for transactions involving UK users and for the UK entity (JAFA Tech Limited)

In all cases, we are committed to resolving disputes fairly and in accordance with applicable law.

8. DATA PROTECTION

8.1 Personal Data Processing

When processing refunds, we collect and process personal data in accordance with:

• The Nigeria Data Protection Act (NDPA) 2023
• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018

8.2 Data Retention

We retain refund records as required by:

• Nigerian and UK tax and accounting laws
• Anti-money laundering regulations
• Our internal compliance policies

8.3 Your Rights

Under the NDPA 2023, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

8.4 Data Security

We implement appropriate technical and organisational measures to protect your personal data during refund processing, including:

• Encryption of data in transit and at rest
• Strict access controls
• Regular security audits

9. FRAUD PREVENTION

9.1 Fraud Monitoring

• We monitor all transactions for fraudulent activity
• Refund requests may be subject to additional verification if fraud is suspected
• We cooperate with law enforcement and regulatory authorities in fraud investigations

9.2 Reporting Fraud

If you suspect fraudulent activity on your account:

Action	Details
Contact Us	Immediately at the relevant product email
Change Credentials	Change your PIN and password immediately
Report to Authorities	Report the incident to your bank and local authorities

9.3 Liability for Fraud

• You are liable for losses resulting from your failure to maintain the security of your account
• We are not liable for losses resulting from fraudulent transactions if you have shared your PIN or credentials

10. PRODUCT-SPECIFIC REFUND PROVISIONS

10.1 AchiPay — WhatsApp Payments

Scenario	Refund Policy
Failed Transfer	Full refund within 48 hours if the transfer fails due to system error
Wrong Recipient	We are not liable if you provided incorrect recipient details. We will, however, make reasonable efforts to recover the funds.
Unauthorised Transaction	Full refund within 14 days of verification
Disputed Transaction	Investigation and resolution within 14 days of dispute
Duplicate Payment	Full refund of the duplicate amount within 48 hours

To request an AchiPay refund: Email help@achipay.com with your transaction ID and reason for the refund request.

10.2 PayYigi — Crypto-to-Cash Conversion

Scenario	Refund Policy
Failed Crypto Conversion	Full refund of the crypto amount or Naira equivalent within 48 hours if the conversion fails due to system error
Failed Bank Payout	Full refund within 48 hours if the bank payout fails
Wrong Wallet Address	We are not liable if you provided an incorrect wallet address. Crypto transactions are irreversible.
Unauthorised Transaction	Full refund within 14 days of verification
Price Volatility	Refunds for crypto transactions are subject to market price changes. The refund amount will be based on the market rate at the time of refund.

To request a PayYigi refund: Email support@payyigi.com with your transaction ID and reason for the refund request.

11. AMENDMENTS TO THIS POLICY

11.1 Right to Update

We may update this Refund Policy from time to time to reflect:

• Changes to our products or services
• Legal or regulatory requirements
• Operational or business reasons

11.2 Notification

We will notify you of any significant changes:

• Via WhatsApp message (AchiPay users)
• Via email to your registered address
• Through a prominent notice on our websites

11.3 Acceptance of Changes

Your continued use of our products or services after the effective date of any changes constitutes your acceptance of the updated Policy. If you do not agree to the changes, you must stop using our products or services.

12. DEFINITIONS

Term	Definition
AchiPay	Jason Technologies' WhatsApp-based payment platform
CBN	Central Bank of Nigeria
FCCPA	Federal Competition and Consumer Protection Act 2018 (Nigeria)
FCCPC	Federal Competition and Consumer Protection Commission (Nigeria)
NDPA	Nigeria Data Protection Act 2023
PayYigi	Jason Technologies' crypto-to-cash conversion platform
Transaction	Any payment, transfer, conversion, or financial operation conducted through our platforms
UK GDPR	UK General Data Protection Regulation

13. CONTACT US

If you have any questions, concerns, or complaints regarding this Refund Policy or a refund request, please contact us:

Product	Contact Method	Details
AchiPay	Email	help@achipay.com
AchiPay	Website	achipay.com
PayYigi	Email	support@payyigi.com
PayYigi	Website	payyigi.com
Jason Technologies	Email	info@jasontechnologies.net
Jason Technologies	Website	jasontechnologies.net

We will respond to your query within a reasonable timeframe.

Jason Technologies — Innovating with Purpose.
Building the future of technology, one solution at a time.

Last Updated: August 2026